Whisper Outdoor, formerly Aqua Living Stores, is the largest hot tub retailer in the United States, operating nearly 100 store locations coast-to-coast. Rebranded in 2026, Whisper Outdoor is a leading direct-to-consumer manufacturer and retailer of premium outdoor living products, including hot tubs, swim spas, luxury golf carts, UTVs, and pontoon boats.

For owners interested in additional security, warranty protection, and VIP treatment for their outdoor living purchases, Whisper Outdoor is proud to introduce its new Whisper Concierge Club: a white-glove membership offering 24/7 support across hot tubs & spas, golf carts, and UTVs. Here is a full guide to the program and what it includes.

What Is the Whisper Concierge Club?

The Whisper Concierge Club is Whisper Outdoor’s premium owners’ program for customers who want extensive post-sale support on their products. As an employee-owned company, Whisper Outdoor holds itself to impeccable standards of accountability, and the Club is our latest step towards more personalized service across all of our premium product lines.

Membership expands on the support Whisper Outdoor already provides, giving members faster, more accessible repairs, maintenance, scheduling, and follow-ups, with 24/7 access on our factory-direct spas, golf carts, and UTVs. Whatever the hour, whatever the question, help is always one call away, so you can spend less time managing your products and more time enjoying them.

What Does the Whisper Concierge Club Offer?

Membership gives you 24/7 access to factory-trained employees who handle whatever you need, from repairs and maintenance questions to member-only deals on products and accessories. No long wait times, no guesswork, just direct support from the people who stand behind what you bought.

It is also the easiest way to stay connected to your Whisper Outdoor team and the service that has earned a 4.77-star average Google rating with more than 10,000 five-star reviews.

Key Benefits and Services for Whisper Concierge Members

Every membership includes the full benefit set above, each one built to go beyond our standard post-sale service and keep your products running at their best.

Premium, White-Glove Support

Your Whisper Outdoor spa, golf cart, or UTV is covered from delivery through maintenance, including assembly and setup, debris removal, and more. Service doesn't end at installation. Reach our trained representatives and mechanics anytime to repair or maintain any part of your product, handled personally, with careful attention to your equipment, your space, and the small details that keep everything in top shape.

24/7 Direct Phone Access

Our dedicated, factory-trained employees are a call away at any hour, providing the ability to reach a real person about any issue. This direct line is reserved for members, a clear advantage for owners who value fast, reliable service.

Priority Service Scheduling

Members schedule maintenance and repair appointments directly with factory employees, with access to preferred dates and times and a guaranteed faster turnaround, so you are back to enjoying your product sooner.

Proactive Case Follow-Up

After your service is complete, our team reaches out to confirm that:

• The service met your expectations
• It was handled promptly and efficiently
• Your issue was fully resolved
• Nothing has come up since

Savings on Products and Accessories

Members also unlock savings on products and select accessories, from spa pillows, floating drink stations, chemical kits, and filters to golf cart baskets and covers and custom UTV accessories.

Why Should You Invest in the Whisper Concierge Club?

The Whisper Concierge Club is how you get the most from your Whisper Outdoor purchase. If you already own a product with an extended warranty, membership pairs naturally with it for added security and peace of mind, backing your purchase with VIP treatment and around-the-clock support.

To learn more, visit https://whisperoutdoor.com/ and contact your nearest Whisper Outdoor showroom.